For Immediate Reservations Book Online Or Call Anytime 386-212-0196

Windsor Hills FAQ

Q. Is the home I see on the Internet the one I get?

A. Of course! The pictures you see on the internet are current pictures of the actual unit you will be staying at.

Q. How do I make a reservation?

A. We make it easy! Our entire reservation system is automated you can review open dates and reserve your vacation by visiting our†calendar. If you have a problem a reservation agent can be reached at†386-212-0196 Please note this number is for reservations only.

Q. What is required to make a reservation?

A. When making your reservation we will require a 25% non-refundable deposit. All monies received are applied to your rental cost. The remaining balance is due 35 days prior to check-in.

Q. When do I pay my initial reservation payment?

A. Your initial 25% reservation payment is payable by Visa, Master Card, Discover, or American Express at the time you place your reservation.

Q. When do I pay my balance?

A. The full balance is due 35 days prior to your arrival at the home. Payment can be made by Visa, Master Card, Discover, or American Express. You will receive an e-mail when payment is due.

Q. Where do I pick up the keys?

A. One of the great things about our properties is they donít require keys, there is a digital door lock at the home, you will be provided with your own personal code approximately 30 days prior to your vacation.

Q. What are the check-in and check-out times?

A. Check-in is any time after 4:00 pm. Check-out is at 10:00 am.

Q. What do we need to do at check in/out time?

A. Upon arrival you donít need to do anything except settle in and review the information book provided for you at the home.

Upon check out we ask that you:

Leave property reasonably clean and in reasonable order

Leave kitchen items (dishes, cookware, etc.) clean and returned to their proper place

Dispose of all trash in proper outside containers

Lock all doors and windows

Leave all beds unmade and linens on the floor

Q. What is your cancellation policy?

A. Full payment is required 35 days prior to your arrival in Florida. Due to the popularity of our property there are no refunds for any reason.

Q. †What if there is a hurricane, tropical storm or I decided to leave early?

A. †Our cancellation policy does not provide refunds for unforeseen developments such as illnesses, mandatory hurricane evacuations or similar events that can affect your trip.

Q. If I have a problem with the home what do I do?

A. We are always here to insure you have a wonderful stay with us. We have a 24- hour emergency number to call us in the very rare event you need us right away. This is why more and more people are choosing to stay in a vacation rental home while in Orlando. They have the privacy and luxury of a home with the service and amenities of a resort.

Q. How will I receive my confirmation and arrival instructions?

A. A confirmation will be sent to you upon receiving your reservation deposit. The confirmation will include a breakdown of all your charges and a detailed explanation of our rental policy. Entry information and directions will be sent after we receive your final payment approximately 30 days prior to your stay.

Vacation Home Information FAQ

Q. How many people are allowed to stay in a home?

A. By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. The following outlines the maximum occupancy for each home, unless otherwise posted:

††††††††††††††††† 2 bedroom sleeps maximum of 6

††††††††††††††††† 3 bedroom sleeps maximum of 8

††††††††††††††††† 4 bedroom sleeps maximum of 10

††††††††††††††††† 5 bedroom sleeps maximum of 12

††††††††††††††††† 6 bedroom sleeps maximum of 14

††††††††††††††††† 7 bedroom sleeps maximum of 16

Q. Does the home have a pool?

A. Yes the home has a private pool and there is also a community pool located and the club house.

Q. Is the pool heated?

A. Pool heat can be provided for additional daily or weekly charge. Pool heat is recommended from October-April. The community pool is heated.

Q. Do you allow pets?

A. Sorry but under no circumstances are pets of any kind allowed into the home.

Q. Is there air conditioning and heat?

A. Yes, the home has central air and heat which is controlled by you when you are our guest.

Q. Is there a fully equipped kitchen in the property?

A. Of course the home isfully furnished and equipped to the highest standard including fully equipped kitchen with cookware, dishware and utensils; fresh towels and linens with spare sets; dishwasher, microwave, washer, dryer, cable TV and VCR and/or DVD.

Q. Is there a telephone at the property?

A. Yes, there is a telephone provided at the home for FREE local and long distance calls. International calling is not provided.

Q.Do you provide cribs or highchairs?

A. Yes there is a portable crib and high chair for you to use at the home for you use at no charge.

Q. Is the home handicapped accessible?

A. The home is a two story home with at least 1 bedroom located on the main floor; however the bathrooms do not have handicapped bars installed.

Q. Is there parking at the property?

A. Yes the home has a driveway for off street parking.

Q.What furnishings do properties include?

A. †Rental properties are equipped with the following, UNLESS OTHERWISE INDICATED:

†††††††††††††††††Bed Linens†

†††††††††††††††††††††††††††††† Towels

†††††††††††††††††††††††††††††† Washer/Dryer

†††††††††††††††††††††††††††††† Central AC/Heat

†††††††††††††††††††††††††††††† Enhanced Cable TV Service

†††††††††††††††††††††††††††††† VCR or DVD

†††††††††††††††††††††††††††††† Phone

†††††††††††††††††††††††††††††† Refrigerator

†††††††††††††††††††††††††††††† Dishwasher

†††††††††††††††††††††††††††††† Stove/Oven

†††††††††††††††††††††††††††††† Microwave

†††††††††††††††††††††††††††††† Toaster

†††††††††††††††††††††††††††††† Coffee Pot

†††††††††††††††††††††††††††††† Blender

†††††††††††††††††††††††††††††† Cookware

†††††††††††††††††††††††††††††† Dishes

†††††††††††††††††††††††††††††† Flatware

†††††††††††††††††††††††††††††† Glasses

†††††††††††††††††††††††††††††† Kids dishes

†††††††††††††††††††††††††††††† Pack and Play (Portable Crib)

†††††††††††††††††††††††††††††† High Chair

†††††††††††††††††††††††††††††† Strollers

†††††††††††††††††††††††††††††† Blu-ray Library

††††Q. Is the property Non-Smoking?

A. Yes, the home has a strict no smoking policy.

Q. Is there shopping near by?

A. Yes, grocery stores, drug stores, and restaurants are located close to all the home there is also a sun-dry shop located at the club house.